Refund Policy

Last updated: September 2026

🔒 Refund Principle

We offer a 7-day no-questions-asked refund on unused Pro subscriptions. Payments are processed by Paddle and refunded through Paddle.

1. Scope

  • • Refundable: Pro monthly / annual subscriptions
  • • Non-refundable: Free trials (no payment, nothing to refund)
  • • Non-refundable: Subscriptions where Pro features have been used
  • • Non-refundable: Subscriptions more than 7 days past purchase

2. Refund Conditions (all must be met)

  1. Purchase is within 7 days (per Paddle order timestamp)
  2. No Pro features (e.g. AI table generation, editing, VBA) have been used during the subscription
  3. Account is in good standing and not in breach of the Terms of Service

3. How to Request a Refund

Follow these steps:

  1. Email clarecui@qq.com
  2. Subject line: [Refund Request] + your registered email
  3. Body: include your Paddle order number (found in the payment receipt email)
  4. We review and process requests within 1–3 business days
  5. Refunds are returned to the original payment method via Paddle

4. Refund Processing Time

  • • PayPal / credit card: 3–10 business days (depends on the card issuer)
  • • Exact timing is determined by the payment channel and is outside our control
  • • If more than 10 business days pass without the refund, contact us to follow up

5. After the Refund

  • • Your account immediately reverts to the Free plan
  • • Data you have already generated (e.g. downloaded Excel files) is yours to keep
  • • Your account is not deleted; you can continue using the Free plan

6. Non-Refundable Cases

  • • More than 7 days since purchase
  • • Any Pro feature has been used (per usage logs)
  • • Account terminated for Terms of Service violations
  • • Duplicate refund requests (only one refund per order)

7. Contact

For refund-related questions, email clarecui@qq.com
Or see the Contact page for other channels.